1. Eligibility for Refunds
We offer refunds on a case-by-case basis. To be eligible for a refund:
- You must request the refund within 14 days of the purchase or delivery date.
- The item/service must be unused and in the same condition you received it (if applicable).
- Proof of purchase is required (order number or receipt).
2. Non-Refundable Items/Services
Refunds are not available for:
- Digital products once downloaded or accessed
- Services that have already been rendered
- Customized or personalized items
- Sale or clearance items
- Shipping costs (unless the error was ours)
3. How to Request a Refund
To request a refund, contact us at gestionestextil.llc@gmail.com with the following:
- Your name
- Order number
- Reason for the refund request
- Any relevant supporting documentation or photos (if applicable)
We will review your request and respond within 3–5 business days.
4. Refund Processing
If your refund is approved:
- Refunds will be issued to your original method of payment
- Please allow 5–10 business days for the transaction to appear in your account
- If the refund is declined, we will notify you with a reason
5. Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at gestionestextil.llc@gmail.com.
6. Shipping Returns (if applicable)
If you are returning a physical product, you will be responsible for paying your own shipping costs unless the return is due to our error. We recommend using a trackable shipping service.
7. Contact Us
For questions or concerns about this policy, please contact:
ELEVATE HORIZONS LLC
8 The Green Ste B
Dover, Delaware, 19901
Email: gestionestextil.llc@gmail.com